Marriott Bonvoy Mobile App Refreshed to Offer a More Intuitive and Personalized Experience

Marriott Bonvoy released a redesigned, more intuitive version of its mobile app in anticipation of increased desire and demand for travel this year. 

What’s New:

• New Shopping and Booking Options: Homes & Villas by Marriott International home rentals, Work Anywhere with Marriott Bonvoy day, stay and play passes and Marriott Bonvoy Tours & Activities are all now available through in-app browsing. By booking via the app, guests are guaranteed the lowest rate available and are one of the ways members can earn points and receive on-property benefits during stays.
• More Customization During the Stay: Improvements and additions to mobile requests and mobile key enable members to get more from their experience and choose to minimize contact and better maintain social distance.
  • Mobile Key, available at over 4000 properties and is now accessible on the home screen once checked in. Making it easy to skip the desk and minimize social interactions.
  • Mobile Requests now contain more one-touch-buttons so users can order a crib, shoeshine, and dry cleaning, along with bath towels, pillows, bath products and more, as well as the ability to chat directly with hotel staff.
• Making it Easier for Members to Earn Points: Members can capitalize on points promotions relevant to them on the home screen and their account page. This provides members with easy to access, tailored Marriott Bonvoy American Express and Chase limited time offers, as well as access to points promotions with Eat Around Town and Hertz.
• Increased Functionality for Non-Members: While nearly a million people used the app to become members in 2020, those not ready to join for free can still search and book stays easier than before.
• Updated Searching & Booking with New, Dynamic Map: Users can search and book accommodations by hotel brand, destination, price or points needed for a free night’s stay.
• And More Improvements for the Frequent App Users:
  • Updated Marriott Bonvoy account profile page highlighting personalized promotions, on-property benefits to take advantage of during stays and full account activity.
  • Member numbers can be copied and pasted onto other web-based forms.
  • FaceID and TouchID automatically engage after the first login.
  • Room numbers will now appear on the home screen.

The app is available in seven languages – English, Spanish, French, German, Japanese, Korean, Chinese. Four additional languages will be added later this year including Italian (April), Russian (May), Portuguese (June) and Arabic (August). The improved app experience launches first on Apple’s iOS operating system which accounts for most Marriott Bonvoy app users followed the Android operating system later this year.